Shipping Policy

Thanks for shopping with lifecoko.com. We know you are excited to get your parcel, and we are too! That is why we make every effort to ensure that the delivery is completed as soon as possible, so that you receive your items as soon as possible.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Generally, orders are shipped within 2 working days of order confirmation/payment. Orders made on the weekends might experience delay.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

NOTE:
We are currently unable to initiate shipments to the country of Russia. For countries and areas of Africa, Alaska, Argentina, Canada, Hawaii, India, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few, Please send email to inquire: support@lifecoko.com. This may be subjected to changes due to unpredictable events such as pandemic, war, and etc.

Tracking

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. Tracking information may take 48 to 72 hours to update. 
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours: support@lifecoko.com.


Delivery Time Exceeded

International shipping might experience delay due to occasional customs inspection and very rare special cases . If your order is delayed, please contact us via email support@lifecoko.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money. Orders can't be canceled once the parcel is shipped out.


About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties and taxes.

Disclaimer of Liability

Customers are to bear the consequences and fees incurred, if the parcel is undelivered due to any of the following situation:

• Wrong/insufficient address or phone number provided by recipient
• Recipient is unreachable when the courier company tries to contact
• Refusal to sign for the package by recipient
• Lost or damaged parcel because recipient opted for “no-signature delivery”
• Refusal to pay for the local tax/processing fee by recipient
• Refusal to provide supporting documents for custom clearance by recipient